Privacy policy

Last Updated: 1 May 2023

Please Read This Policy Carefully Before Using the Open Platform

The Open platform (“Platform”) is made available by Chaleur Health Solutions Private Limited (“Company”, “we”, “us”, or “our”), having its registered office at A-233, ESW, PD Nagar, Unnao 209801.

This Privacy Policy explains how we collect, use, store, share, and process your personal data when you access our Platform or purchase our products.

We may revise this Policy from time to time. Continued use of the Platform after updates constitutes your acceptance of the revised Policy. If you do not agree with this Policy, please discontinue use of the Platform immediately.

This Policy incorporates our Terms & Conditions. Words not defined here carry the meaning assigned in those Terms.

1. Information We Collect

We collect information necessary to provide you with access to our Platform and services.

1.1 Information Provided by You

Account Information:
When creating or updating your Open account or making purchases, we collect your name, phone number, email address, delivery address, date of birth, and account credentials. Optional demographic information may be requested for surveys or content personalization.

Any voluntary information shared through emails, expert queries, or feedback may be used anonymously for improving our services.

Financial Information:
When placing orders, payment details are processed through secure third-party payment providers.

Feedback & Communications:
We collect emails, customer service interactions, social media communications, referral program participation data, and feedback.

1.2 Information Collected Automatically

Usage Data: Platform access times, viewed pages, system activity, browser type.

Device Data: IP address, device type, operating system, language preferences.

Purchase Data: Cart activity, order history, and payment methods.

Cookies & Tracking Technologies:
We use cookies, log files, pixels, and similar technologies to enhance user experience and analyze behavior. You may disable cookies through browser settings, though some Platform features may not function properly.

1.3 Information From Third Parties

We may receive information from business partners, analytics providers, and technical service providers and combine it with collected Platform data.

2. How We Use Your Information

We use collected information to:

Create and manage your account
Process and deliver orders
Provide customer support
Improve Platform performance and user experience
Detect fraud and prevent misuse
Conduct research and product development
Communicate marketing and promotional content
Comply with legal obligations

3. Sharing of Information

We share personal information only when necessary:

Service Providers:
With trusted partners such as e-commerce platforms, payment processors, and logistics providers.

Corporate Changes:
In the event of mergers or restructuring.

Legal Compliance:
When required by law enforcement or regulatory authorities.

4. Your Rights

You may exercise your rights by contacting orders@soulsurfer.in.

4.1 Right to Rectification

You may correct inaccurate or outdated data.

4.2 Right to Erasure

You may request deletion of your data, subject to legal retention requirements.

4.3 Right to Access

You may request confirmation and summary of processed data.

4.4 Right to Withdraw Consent

Withdrawal may limit Platform functionality.

4.5 Right to Opt-Out

You may unsubscribe from promotional communications while still receiving transactional messages.

5. Consent

By using the Platform or creating an Open account, you consent to data collection and processing as described. Withdrawal of mandatory permissions may restrict access to services.

6. Data Retention

We retain personal data only as long as necessary to:

Provide services
Improve Platform functionality
Communicate with users
Prevent fraud
Comply with legal obligations

7. Data Security

We implement appropriate technical and organizational safeguards, including encrypted transmission (TLS). However, no system is completely secure, and absolute security cannot be guaranteed.