Refund policy

At Open, we are committed to maintaining the highest standards of hygiene, safety, and product quality. Due to the intimate nature of our products, we follow a strict no-return and no-exchange policy once an order has been placed or shipped.

No Returns or Refunds

Once your order is confirmed or in transit, it cannot be cancelled, returned, exchanged, or refunded. Products designed for intimate personal use are considered sold once opened and cannot be accepted back under any circumstances to ensure hygiene and customer safety.

We appreciate your understanding and encourage customers to carefully review product details before placing an order.

Damaged or Defective Products

While we take extensive care to ensure that all products are shipped in perfect condition, in the unlikely event that you receive a damaged or dysfunctional item, we are here to assist.

If you receive a damaged or defective product, please:

• Email clear photos of the product and packaging to orders@soulsurfer.in

• Contact us within 72 hours of receiving your order

Our Quality Control team will review the issue and work toward a fair resolution. Depending on the assessment, this may include sending a replacement product or issuing a refund at our discretion.

Sale or Discounted Items

Products purchased during sales, promotions, or at discounted prices are final sale and are not eligible for returns, exchanges, or refunds.

Customer Feedback

We value your experience and welcome your feedback. If you have any suggestions or concerns about your purchase, please feel free to reach out to us at orders@soulsurfer.in. Your input helps us continuously improve our products and services.