Terms of service

Acceptance of Terms

These Terms and Conditions (“Terms”) are entered into between you and Open (“Company,” “we,” “us,” or “our”). These Terms govern your access to and use of our website shopopen.in (the “Site”) and your purchase or use of any products or services offered by us (collectively, the “Services”).

By accessing, browsing, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Services on behalf of an entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree with these Terms, you may not access or use the Services.

Additional terms may apply to specific services. In case of any conflict between these Terms and additional service-specific terms, the additional terms shall prevail.

Privacy Policy

Your use of the Services is also governed by our Privacy Policy available on shopopen.in, which explains how we collect and use your information. By using our Services, you consent to the practices described in the Privacy Policy.

Changes to Terms

We reserve the right to update these Terms at any time. Changes become effective immediately upon posting on the Site. Continued use of the Services after changes constitutes acceptance of the revised Terms.

Access to Services

By using our Services, you confirm that:

You are legally capable of entering into binding contracts
All information you provide is accurate and truthful
You will keep your information updated
Your use of the Services complies with applicable laws

Account Registration

To purchase products, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

You agree not to share your account information or use another person’s account. We reserve the right to suspend or terminate accounts that violate these Terms.

Accounts may be deleted by contacting orders@soulsurfer.in.

Payment Processing

Payments are processed through third-party payment providers. By submitting payment information, you authorize us and our payment processors to charge your selected payment method.

Prices include applicable taxes. We are not responsible for additional banking charges incurred during payment processing.

Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use our Services. Minors may use the Services only under parental or guardian supervision.

You are responsible for ensuring compliance with laws applicable in your jurisdiction.

Contact Information

Email: orders@soulsurfer.in
Phone / WhatsApp: +91 8447845913
Corporate Address:
3068, Sec 57, Gurugram, Haryana – 122011, India

Limitation of Liability

To the maximum extent permitted by law, Open and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of the Services or reliance on any content provided through the Site.

Disclaimer of Warranties

The Services are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind. We do not guarantee uninterrupted, secure, or error-free operation of the Services.

Customer Conduct

We maintain a zero-tolerance policy toward discrimination or abusive behavior. Users must treat all delivery partners and representatives with courtesy and respect. We reserve the right to restrict access to the Services if inappropriate behavior is observed.

Intellectual Property

All materials on this Site are owned or licensed by Open and are protected by intellectual property laws. Content is for personal, non-commercial use only. Unauthorized reproduction or distribution is prohibited.